Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email notification regarding your refund status.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to be officially posted.
- Contact your bank, as there is often processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at info@kectschool.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need an exchange for the same item, send us an email at info@kectschool.com and mail your item to:
68/2 Lakshmi Naryanan Nagar IIIrd Street, Pammal, Chennai 600075
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Shipping
To return your product, mail it to:
68/2 Lakshmi Naryanan Nagar IIIrd Street, Pammal, Chennai 600075
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- Depending on your location, the time for an exchanged product to reach you may vary.
- If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of returned items.